| » any require for someone to be home for delivery? |
| if no one will be home during the time when UPS delivery should be . please leave a note to leave with some one trusted who can sign for package(s) |
|
| » Is the free ground shipping over $100 apply to NJ deliveries? |
| yes its free anywhere in the USA as well |
|
| » Are all the dairy/DE products in your Purim gift baskets Cholov Yisroel? |
| Purim gift baskets Cholov Yisroel? |
|
| » your website says delivered anywhere. Can you explain what that means? |
| we do ship any where in the U.S.A not including Alaska and Hawaii |
|
| » What kosher supervision do you have? |
WE ARE UNDER THE SUPERVION OF rabbi gornish
Highest Standard In Kashrus And Quality
- Extreme Hiddurim all along the especially slow Schita
( Schitas Bais Yosef)
- Schochtim, Bodkim and Mashgichim Yerei Shamaim
- Healthier and better tasting , More Natural, Better priced click here https://www.aviglatt.com/Pages.asp?PageName=WhatIsKosher |
|
| » My son will be living in a non-kosher place in Massachusetts for several months. Can we have meals shipped to him, and if so how? |
| SURE we can ship any kosher foods & Meat and Meals are wrapped in double sealed plastic and Flash Frozen at the peak of freshness to ensure that our customers enjoy the freshest meats, prepared meals, fish and other favorites Juicy and tender as the day they were prepared this unique process immediately locks in the freshness of product from the inside unlike traditional freezers which slowly freezes the product from the outside and destroy the quality of the merchandise. With Flash Frozen you have the option of freezing the product or using it right away. |
|
| » The item I ordered is on Does that mean I need to reorder or will the item be shipped when available. |
| backorder will be ship as soon items back in stock |
|
| » How shipping get calculated? |
Shipping is usually based on the product you are purchasing.
For ex if you are buying a heavy item that needs refrigeration then you will need to choose next day service and the rates for that are high, That's why we recommend that you read carefully on shipping cost above.
If you were to only order dry groceries then you would have to also read the shipping cost above. It would be a little less expensive because these items would be shipped via ground. |
|
| » How much is shipping and how does it work? |
| Shipping and Handling is additional cost. Freight rates vary according to the following factors, number of pieces, overall weight, the carrier and method selected and the shipping destination Zip Code. Therefor you must start the checkout process from View Cart to be able view the current shipping options and prices |
|
| » Are Frozen Foods Packed in dry ice for ground shipping? |
| WE DO NOT SHIP ANY FROZEN ITEMS ON GROUND SERVICE TO ANY STATE " |
|
| » Are any of your foods made in a nut free factory? Any foods egg free and nut free? |
| THERE ARE SOME OF BACKED GOODS AND OTHER NASH ITEMS ARE LABELED MADE IN NUTS FREE FACTORY |
|
| » where is pick-up? |
Main Address
Avi Glatt Kosher
805 ave u .
Brooklyn, New York 11223
Phone: (718) 947-1000
Email: info@aviglatt.com |
|
| » Is your solid white tuna in water Kosher for Pesach? |
| YES IT IS KOSHER FOR PASSOVER AND ALL YEAR ROUND |
|
| » Are all your products kosher? |
| Yes, indeed all our products are kosher and under Rabbinical Supervision. |
|
| » how to read the date on can to see if fresh? |
| it's really depend on the product some company`s list a date and some don`t |
|
| » Can you ship frozen foods to the West Coast? |
| YES WE DO SHIP ALL OVER THE U.S.A |
|
| » what is the minimum amount of an order? |
| NO THERE IS NO MINIMUM TO ORDER |
|
| » Do you ship outside the US (to Israel)? |
| yes only dry foods not meat or dairy products |
|
| » How do i place an order? |
You can place an order over the internet or over the phone with one of our customer representatives.
Placing an order online you must make a new user log in. After you have done this you can begin to add items on your REVIEW CART and always make sure to save your cart. This way you can have it there no matter what. |
|
| » How do i track my order? |
In order to track you must log into your account. On the right column once you are logged in you must click on track orders.
As soon as you find your order you click on it and then all the way at the bottom you will see the tracking number. You then must click on that number it usually starts with an
1z8w50v... by clicking on this it will direct you to the page. If you see anything wrong please contact us asap. |
|
| » How fast can i get my order? |
Lead time to ship on all online perishable orders is 24 – 48 hours excluding all Jewish, American Holidays and weekends.
Free Next Day Air* (Overnight): (Tuesday to Friday) on any order with a purchase of $499.99 and above
Free Ground Service*(3-5 Business days): (Tuesday to Friday) on orders with purchases of $150.00 or more on Dry Goods Only. |
|
| » How do i check the status of my order? |
| You can usually log in to our website and log into your account with us. It will tell you if its been processed. If it is not than you can always contact us and find out what the hold up might be. |
|
| » Do i get any kind of discount? |
| Yes we do give out coupons and there is no minimum order. All you have got to do is check your e-mails. We usually send out monthly coupons and we hope to do more in the future. |
|
| » I recieved my order but a few items are missing what do i do? |
When items are shipped out it is sent with the original invoice that was printed out in the morning. That does not mean that everything on the invoice was sent. In order for you to look at the final invoice and what was sent is for you to track your order online and view the final invoice. It is usually e-mailed to you once the order has been shipped out.
If you pay through credit car it will automatically be credited back to your credit card.
If you paid through pay pal you must contact us and we will assist you. |
|
| » I cannot remember my password what do i do now? |
It’s very common for people to forget passwords but all you have to do is reset it. Just click on the forgot password link and you should receive it by e-mail.
If that doesn't work that you can always call us (718) 947-5555 and ask for customer service and someone will help in resetting the password.
|
|
| » The item im looking for is not on your website how can I find out if you have it? |
If you cannot find what you are looking for on our website, it does not necessarily mean we do not have it. If you like you can contact our customer service and they will help you.
It takes time for us to update our products and we always thank you for your patience
|
|
| » I ordered an item and recieved something else instead, why? |
As you proceed to checkout you must always read everything. We try to inform you to the fullest.
If you do not like substitutions than all you must do is in a box provided as you are checking out state that you will not like any items substituted.
We do this only with items that we do not have and the only difference may be the name brand.We respect your choice so if you don't want us to substitute please read carefully and tell us. Other wise we state that we will only if we are told not to. |
|
| » I am ordering a gift for a client who is glatt kosher. Are all your items glatt kosher? |
| ALL PRODUCT WE SELL ARE GLATT KOSHER |
|
| » Is your Sushi frozen before its delivered for safety? |
| YES WE SHIP FLASH FRIZ AND DELIVERS FRESH |
|
| » If i orderd an item but do not want it, can i send it back? |
Our customer satisfaction is what we care about the most. If you are not satisfied then we do apologize it was not what you expected.
In order for you to get credit back. The product must not be opened and sealed, You must ship it back to us we will only reimburse you for the actual product. |
|
| » Can I change or cancel an order? |
Yes you may do both of the above.
You have to call customer service in order to do either. You just have to have your order confirmation in order for them to help you. |
|
| » When is Aviglatt.com open? |
Aviglatt.com is open all year around with of course excluding the jewish holidays.
Are office hrs are from
Sunday-Thursday
9:00am-9:00pm
Fridays
9:00am - 2hrs before shabbat
We are closed all Saturday |
|
| » Under what supervision are you under? |
| We are under the rabbinical supervision of Rabbi Y. Gornish |
|
| » Why was i charged twice? |
| The only time we officially charge you is when we process your shipment. At first when you put in your information is just a hold we place on that money. At times it may seem as if you were charged twice but please give it 2-3 business days for it to clear away. If the problem persists please contact us. (718) 947-5555 |
|
| » Is all sushi only delivered overnight? |
| sure its can be dliver overnight stay fresh |
|
| » I have an order ready for almost $500 why does your website want to charge me for shipping when shipping should be free for dry goods? |
IT SHOULD NOT CHARGE BUT IT MAY BE AN ERROR OR YOU MAY SLIP A FROZEN OR FRIDGE ITEM, THEN WILL NOT ALLOW GROUND SERVICE ANY MORE ,PLEASE EMAIL YOUR ORDER NUMBER TO INFO@AVIGLATT.COM
WE CAN ADJUST IT MAY BE AN ERROR
THANK YOU |
|
| » If I order dairy and frozen products, can I order Thursday night ? |
The order may not contain Frozen, Dairy, Meat or Perishable items. Others that contain: Frozen, Dairy, Meat or Perishable will automatically be expedited to Next Day Air Service and Customers will be charged the difference with no Customer notification, a term and agreement you agree upon when finalizing your order.
Shipping are done between Monday to Thursday excluding all major Jewish and American holidays, we do not ship on Saturday or Sunday.
Lead time to ship on all online orders is 24 – 48 hours excluding all Jewish, American Holidays and weekends. |
|
| » How many people is the Shabbos meal for? How many main dishes are sent? How do I designate how many people? |
|
|
| » is your pastromi chicken fully smoked and cooked when sent? If not, what are the cooking instruction |
| fully smoked and cooked when sent? ready to heat and eat |
|
| » do you ship to Massachusetts |
| WE SHIP ANYWHERE IN THE USA. EXCLUDING ALASKA, HAWAII, & A.P.O ADDRESSES GOVERNMENT FACILITIES SHIPPING MUST CALL FOR RATE Shipping are done between Monday to Thursday excluding all major Jewish and American holidays, we do not ship on Saturday or Sunday. Lead time to ship 24 – 48 hours excluding all Jewish, American Holidays and weekends. Free Next Day Air*: (Delivery on Tuesday to Friday) on any order with a purchase of $499.99 and above Free Ground Service*: (3-5 Business days) on orders with purchases of $150.00 or more on Dry Goods Only. The order may not contain Frozen, Dairy, Meat or Perishable items. Others that contain: Frozen, Dairy, Meat or Perishable will automatically be expedited to Next Day Air Service and Customers will be charged the difference with no Customer notification, a term and agreement you agree upon when finalizing your order. *Please note Free Next Day Air orders are ship out the following; All Frozen, Dairy, Meat or Perishable items are shipped out Next Day Air and all Dry Goods are shipped out Ground Service |
|
| » Do you deliver to NJ (South or West Orange)? |
Free Next Day Air*: (Delivery on Tuesday to Friday) on any order with a purchase of $499.99 and above
Free Ground Service*: (3-5 Business days) on orders with purchases of $150.00 or more on Dry Goods Only.
The order may not contain Frozen, Dairy, Meat or Perishable items. Others that contain: Frozen, Dairy, Meat or Perishable will automatically be expedited to Next Day Air Service and Customers will be charged the difference with no Customer notification, a term and agreement you agree upon when finalizing your order. |
|
| » Until when will you be offering your 2014 passover products? Can I purchase them over the next month or so? |
| about a week or two after passover |
|
| » I want to order something to be delivered on March 8th. to Florida. How much lead time do I need |
Shipping are done between Monday to Thursday excluding all major Jewish and American holidays, we do not ship on Saturday or Sunday.
Lead time to ship on all online orders is 24 – 48 hours excluding all Jewish, American Holidays and weekends. |
|
| » At one time you used to sell spinach bourekas on the website. Now only cheese, pizza, and potato varieties. Will you sell them again in the future? |
| we will have them again . in may please check with us then |
|
| » Who do you use to ship items? |
| We use UPS , they are one of the best and deliver it right on time 95% of the time. |
|
| » Do you ship to APO addresses? |
Yes we do but the shipping charges are not the same for shipping inside the United States.*
You must contact our customer service. |
|
| » I notice that you offer Free ground shipping over $100. Does this include fresh and frozen food? Thanks |
Free Next Day Air*: (Delivery on Tuesday to Friday) on any order with a purchase of $499.99 and above
Free Ground Service*: (3-5 Business days) on orders with purchases of $100.00 or more on Dry Goods Only.
The order may not contain Frozen, Dairy, Meat or Perishable items. Others that contain: Frozen, Dairy, Meat or Perishable will automatically be expedited to Next Day Air Service and Customers will be charged the difference with no Customer notification, a term and agreement you agree upon when finalizing your order.
Shipping are done between Monday to Thursday excluding all major Jewish and American holidays, we do not ship on Saturday or Sunday.
Lead time to ship on all online orders is 24 – 48 hours excluding all Jewish, American Holidays and weekends.
We Ship all over the United States excluding Alaska, Puerto Rico, Hawaii, APO address or International. If you need a shipment to the following address please contact us via email only to indicate if an order can be made |
|
| » do you have any sugar free passover cake mixes? |
| yes we do have then in stock https://www.aviglatt.com/Prepackaged-Bakery-Goods-For-Passover-Dept/1746/ |
|
| » How long is ground shipping? |
| Ground shipping usually takes 3-5 business days. |
|
| » What does next day service mean? |
| Next day service means that the transit time it will take from our facility to yours is express. It usually arrives 10:30am after it has left our facility. ONLY EXCEPTION if you live in a rural area. It will arrive to you by the end of day. |
|
| » HOW CAN I USE MY Gift Certificate |
| begin to add items TO your cart then click update/checkout make sure all you items there then click proceed to checkout on the bottom of the page list the gift certificate number, password,and email address . |
|
| » The scroll going across the page says free shipping over $100 but for frozen in FAQ, it says I must order next day. Are frozen orders over $100 free? |
Free Next Day Air*: (Monday to Thursday) on any order with a purchase of $499.99 and above
Free Ground Service*: (3-5 Business days) on orders with purchases of $150.00 or more on Dry Goods Only. |
|
| » How do I redeem my Dealfind vouchers and when do they expire? |
Have a Coupon Code ?
Please enter it above and click "Update Cart" before you Checkout. |
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